DELIVERY & RETURNS

Production time begins after receipt of payment for the order and the measurements of your caftan (s) Any changes during production time would prolong the process and incur additional costs.

Production time

All dresses (with the exception of some items displaying the "in stock" label) are made to order, whether standard size or custom made. The processing time for dresses without an “in stock” tag is shown as follows:

ORDER CONFIRMATION AND MEASUREMENTS

during the 24 hours following the validation of your order, you will receive a measurement guide

PREPARATION AND SEWING OF THE DRESS

3 to 4 weeks depending on the complexity of the Kaftan

SHIPPING AND DELIVERY

Shipping within 24 hours, then delivery depends on your choice of delivery method. :
UPS (ARAMEX): 3 to 5 days
DHL: 1 to 3 days depending on the destination.
EMS chronopost: 7 to 10 working days.

Delivery destinations :

France

Germany

Spain

Netherlands

Luxembourg

Denmark

Qatar

Indonesia

United States

United Kingdom

Canada

Belgium

Italy

Kuwait

Monaco

Norway

Saudi Arabia

Switzerland

Turkey

United Arab Emirates

The returns

The return costs are the responsibility of the customer.

Any return that exceeds 24 hours after the delivery date will be automatically refused.

You must contact customer service to obtain a return number.

Returned dresses must be intact and in the original packaging.

The refund is made within 7 days of receipt of your return.

A deposit of 15% will be deducted from the total amount (of the caftan) to be reimbursed. Shipping charges are not refundable.

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