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DELIVERY & RETURNS
Production time begins after receipt of payment for the order and the measurements of your caftan (s) Any changes during production time would prolong the process and incur additional costs.
Production time
All dresses (with the exception of some items displaying the "in stock" label) are made to order, whether standard size or custom made. The processing time for dresses without an “in stock” tag is shown as follows:
ORDER CONFIRMATION AND MEASUREMENTS
during the 24 hours following the validation of your order, you will receive a measurement guide
PREPARATION AND SEWING OF THE DRESS
3 to 4 weeks depending on the complexity of the Kaftan
SHIPPING AND DELIVERY
Shipping within 24 hours, then delivery depends on your choice of delivery method. :
UPS (ARAMEX): 3 to 5 days
DHL: 1 to 3 days depending on the destination.
EMS chronopost: 7 to 10 working days.
Delivery destinations :
France
Germany
Spain
Netherlands
Luxembourg
Denmark
Qatar
Indonesia
United States
United Kingdom
Canada
Belgium
Italy
Kuwait
Monaco
Norway
Saudi Arabia
Switzerland
Turkey
United Arab Emirates
The returns
The return costs are the responsibility of the customer.
Any return that exceeds 24 hours after the delivery date will be automatically refused.
You must contact customer service to obtain a return number.
Returned dresses must be intact and in the original packaging.
The refund is made within 7 days of receipt of your return.
A deposit of 15% will be deducted from the total amount (of the caftan) to be reimbursed. Shipping charges are not refundable.